Business Analyst

Why work at ProCori

    • Do you as we believe it’s important that your workday is filled with passion and joy?
    • Are you motivated by being able to influence your and your colleagues experience of the workplace?
    • ProCori is a powerhouse in the ServiceNow related services and implementation consulting space
    • We are a bunch of passionate people in a exceptional high-demand delivery organization
    • We collaborate in teams with the largest enterprises in the Nordics
      – our clients
    • You will get training and certifications at the highest level in the areas where we operate
    • You will work with the best in the industry, who want to take this company to the next level together

Job Description

This position is a combination of two roles, Business Analyst and Engagement Manager. The different roles are a part of ProCori’s Customer Success approach assisting ProCori’s customers throughout the whole lifecycle, starting with pre-sales, implementation projects, moving on to maintaining and managing the solution and assisting the customer with the development and future initiatives/projects as the customer matures within the service management area.

    • You will be part of a team of Process and Implementation Consultants that together delivers value management and analytics, project management, architecture and technical governance, organizational change management, as well as platform configuration and front end/back-end development aspects throughout the full life cycle of client  solutions on the ServiceNow cloud-based platform.
    • The roles of Business Analyst and Engagement Manager combine the capabilities
      of Service Management, Requirement Management and Project Management
    • With the help of our values, capabilities, organization and leadership we create the foundation for reaching ProCori’s vision – First in Mind Now and Tomorrow. By focusing on customers, partners and talent we will continue to grow while maintaining  our values.

 

Responsibilities

The Business Analyst participates mainly in solution design phase of projects. The overall aim for the Engagement Manager is to plan, drive and control the overall activities in our customer‘s Service Management projects, together with both internal and external resources.

  • Be a key member of the overall implementation project team
  • Drive value management and analytics activities
  • Drive continuous improvements and be advisor
  • Facilitation of workshop, within areas platform, process and integrations
  • Gathering and documenting solution requirements
  • Assist projects with story refinement and estimation
  • Assist projects in designing solutions for both “out of the box” and custom-made solutions
  • Act as advisor on both processes and tool related best practice
  • Lead the planning and implementation of project in collaboration with the customers project manager
  • Act as the single point of contact (SPOC) for project related activities towards the customers project manager
  • Prepare and plan all client facing project management activities and deliverables, in collaboration with the customers project manager
  • Develop project plans and schedule project timelines
  • Assemble and coordinate project members

 

Experience Required

  • 5+ years of Service Management tool implementation and or governance experience
  • 5+ years of experience as a process and business development resource
  • Great ability to transform customer needs into value proposals at a C-level
  • Strong networking and communication skills (active listener, think before acting, superb verbal and writing skills)
  • Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, not afraid to ask questions)
  • Must be a team player and some travel will be required, primarily in the Nordics
  • Experience and great understanding of Service Management within several business areas, manly IT-delivery, IT-sourcing, Customer Relationship Management, Project Management and HR-Service Management.
  • ITIL Foundation certified
  • Experience with Project Management methods, (i.e PRISM, Prince2, CMMI, Agile Project management, SCRUM etc.)
  • Basic project management capabilities
  • Basic organizational change management capabilities
  • Experience of project management tools
  • Great ability to leverage modern collaboration tool such as Microsoft Teams or Google G-suite in interaction with customer, partners and the rest of the ProCori colleagues 

Submit your resume and cover letter to hr.se@procori.com

For more information contact
Thomas Godawszky
Head of Consulting & Customer Success
+46 732 400 340